1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy ("Policy") describes how DubFlix, a product of Kore Innovations ("we," "our," or "us"), collects, uses, shares, and protects personal information of users of our website at dubflix.in and related services (collectively, the "Services"). This Policy applies to visitors to our website, users of our AI-powered dubbing services, and other individuals who interact with us.

By accessing or using our Services, you agree to this Policy. If you do not agree with our policies and practices, please do not use our Services. This Policy may change from time to time. Your continued use of our Services after we make changes indicates your acceptance of those changes, so please check this Policy periodically for updates.

Kore Innovations is based in India and provides Services to clients in India and internationally. We are committed to complying with applicable data protection laws in the jurisdictions where we operate.

2. PERSONAL INFORMATION WE COLLECT AND HOW

We collect several types of information from and about users of our Services:

Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, company name (if applicable), address, phone number, and other contact information.
• Profile Information: Information you provide in your user profile, such as a profile picture, preferences, and settings.
• Content: Audio, video, scripts, and text files that you upload for dubbing and translation purposes.
• Payment Information: Credit card numbers, billing addresses, and other payment details (though we do not store complete credit card information).
• Communications: Messages, emails, feedback, survey responses, customer service requests, and other information you provide when you contact us or interact with our support team.

Information We Collect Automatically

• Usage Details: Information about your interaction with our Services, including pages visited, features used, time spent, click-through paths, and actions taken.
• Device Information: Information about your device, such as IP address, device type, operating system, browser type, language preference, hardware details, and unique device identifiers.
• Location Information: Approximate geographic location derived from your IP address.
• Log Data: Server logs, error reports, network activity, and other system activity data.

Information from Third Parties

• Business Partners: With whom we offer co-branded services or engage in joint marketing activities.
• Service Providers: Who help us determine location based on your IP address.
• Advertising and Analytics Providers: Who provide additional information about your interactions.
• Public Sources: Such as publicly available social media profiles.

3. HOW WE USE PERSONAL INFORMATION

Provide and Improve our Services

• Service Delivery: Deliver our AI-powered dubbing and translation services.
• Request Processing: Process and fulfill your requests.
• Customer Support: Manage your account and provide customer support.
• Service Maintenance: Maintain and improve our Services.
• Innovation: Develop new features, products, and services.
• Analytics: Monitor and analyze usage patterns, trends, and performance.

Personalization

• Customization: Customize content and user experience.
• Preferences: Remember your preferences and settings.
• Recommendations: Provide personalized features and recommendations.

Communication

• Notices: Send you technical notices, updates, security alerts, and support messages.
• Account Communications: Communicate with you about your account, our Services, promotions, and events.
• Support: Respond to your comments, questions, and customer service requests.

Marketing and Advertising

• Ad Delivery: Deliver relevant advertisements and content.
• Ad Measurement: Measure the effectiveness of advertisements.
• Promotions: Inform you about products, services, and offers that may be of interest to you.

Legal and Safety Purposes

• Protection: Protect our rights, property, or safety and that of our users or others.
• Fraud Prevention: Detect, prevent, and address technical issues, fraud, and other illegal activity.
• Compliance: Comply with legal obligations and enforce our agreements.

4. HOW WE DISCLOSE PERSONAL INFORMATION

Service Providers
We share personal information with contractors, service providers, and other third parties we use to support our business, including:

• Cloud Storage and Hosting Providers: To securely store and host your data.
• Payment Processors: To handle payment transactions.
• Analytics Providers: To help us analyze and improve our Services.
• Customer Service Providers: To assist in supporting your account and inquiries.
• Marketing and Advertising Partners: To deliver and measure promotional content.
• IT and Security Services: To maintain and secure our infrastructure.

Corporate Transactions
If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or similar transaction or proceeding, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements
We may disclose personal information:

• Legal Compliance: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Enforcement: To enforce our Terms of Service and other agreements.
• Protection: To protect the rights, property, or safety of our business, our employees, our users, or others.

With Your Consent
We may disclose your personal information for any other purpose with your consent.

Aggregated or De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or similar purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

Types of Cookies We Use
At this time, we do not currently collect or store any cookies, web beacons, pixel tags, local storage data, or similar technologies. However, if we choose to implement these tools in the future, they would serve to:

• Remember Preferences: Store your settings and preferences.
• Usage Analysis: Understand how you use our Services.
• User Experience: Improve your overall experience on our platform.
• Marketing Analysis: Analyze the effectiveness of our marketing campaigns.
• Personalization: Tailor your experience based on your usage.
• Security: Enhance the security of your account.

Your Cookie Choices
Since we are not currently using cookies, there are no cookie settings to manage. Should we begin to use cookies at a later date, you will be able to control your preferences through your web browser settings, including refusing cookies or deleting them. Please note that blocking cookies may limit your access to certain features of our Services.

6. "DO NOT TRACK" PREFERENCES

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Because there is not yet a common understanding of how to interpret these signals, we currently do not respond to browser "Do Not Track" signals.

7. PAYMENT PROCESSORS

We use third-party payment processors to handle payment transactions. When you make a payment, you provide your payment information directly to our payment processors, and we do not store your complete credit card details. The use of your personal information by these payment processors is governed by their respective privacy policies. Our refund policy allows for requests within 14 days of purchase, with processing completed within 14 days of validation.

8. THIRD-PARTY LINKS

Our Services may contain links to third-party websites, products, or services. Clicking on those links may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

9. THIRD-PARTY SOCIAL MEDIA PLUGINS

Our Services may include social media features, such as the Facebook "Like" button, LinkedIn sharing buttons, or interactive mini-programs that run on our Services. These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing the feature.

10. CHILDREN'S PRIVACY

Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at contact@dubflix.in.

11. YOUR CHOICES

Account Information
You can review and change your personal information by logging into your account settings. You may also send us an email at contact@dubflix.in to request access to, correct, or delete any personal information that you have provided to us.

Marketing Communications
You can opt out of receiving marketing-related emails from us by clicking the "unsubscribe" link in any promotional email we send or by contacting us at contact@dubflix.in. Even if you opt out of marketing communications, we may still send you service-related communications.

Location Information
You can prevent us from collecting precise location information by denying or disabling location permissions for our Services in your browser or device settings.

12. HOW LONG WE RETAIN PERSONAL INFORMATION

We retain your personal information for as long as needed to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The criteria used to determine our retention periods include:

• Relationship Duration: The length of time we have an ongoing relationship with you.
• Legal Obligations: Whether there is a legal obligation to which we are subject.
• Advisability: Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations).

13. HOW WE PROTECT PERSONAL INFORMATION

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

14. NOTICE TO CALIFORNIA RESIDENTS

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

Your Rights and How to Exercise Them

• Right to Know: You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months.
• Right to Delete: You have the right to request that we delete personal information that we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: California residents have the right to opt-out of the sale of their personal information or the sharing of their personal information for cross-context behavioral advertising purposes.
• Right to Limit Use: You have the right to limit our use of sensitive personal information.

To exercise these rights, please email us at contact@dubflix.in or call us at [Phone Number]. Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information.

We will respond to a verifiable consumer request within 45 days. If we require more time, we will inform you of the reason and extension period in writing.

15. CALIFORNIA "SHINE THE LIGHT" DISCLOSURE

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to contact@dubflix.in.

16. NOTICE TO NEVADA RESIDENTS

Nevada residents have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that personal information. If you are a Nevada resident, you can request to opt out of any potential sale of your personal information by emailing us at contact@dubflix.in. Upon receiving your request, we will take reasonable steps to verify your identity and will process your request within 60 days, unless we notify you that an extension is required.

17. INTERNATIONAL DATA TRANSFERS

We are based in India and process information on servers located in India and other countries. If you are located outside of India, please be aware that information we collect will be transferred to and processed in India or other countries. By using the Services or providing us with any information, you consent to the transfer, processing, and storage of your information in countries where the privacy laws may be less comprehensive than those in the country where you reside or are a citizen.

For transfers from the European Economic Area (EEA), United Kingdom, and Switzerland to countries not deemed adequate by the European Commission, we rely on appropriate safeguards, such as Standard Contractual Clauses and supplementary measures where necessary.

18. NOTICE TO EUROPEAN AND NON-U.S. RESIDENTS

Legal Basis for Processing

• Consent: We process your personal information based on your consent when you agree to our use of your information for a specific purpose.
• Contract: We process your personal information to perform our obligations under a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: We process your personal information based on our legitimate interests, such as improving our Services and providing you with relevant content, as long as these interests are not overridden by your data protection rights.
• Legal Obligation: We process your personal information to comply with applicable laws and regulations.

Your Rights Under GDPR

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.
• Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us at contact@dubflix.in. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email or through a notice on our website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

20. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@dubflix.in
Postal Address:
Kore Innovations,
A-441, Westbank, Ashram Rd, Navrangpura,
Ahmedabad, Gujarat, India 380009

We will respond to your inquiry promptly and will make every effort to resolve any concerns you may have.